Business Operation Charges

We are a 3rd generation family operated business which provides a service of value for money with quality tradesman and supplies alike. We have general business hours service call and labour rates, which includes the first 30 minutes on site.

Service Call

Including first 30 minutes labour time on site

15-minute labour continuation + $45.00 incl GST

220.00 incl GST

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Emergency Call

Emergency / Afterhours service call and first 30 minutes labour time

15-minute labour continuation + $95.00 incl GST

396.00 incl GST

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Apprentice charges

15 minutes labour (Only when carrying out work)

15-minute labour continuation + $33.00 incl GST

33.00 incl GST

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We have apprentices with our tradesman learning and assisting with each job, which the initial service call rate excludes. Please note apprentices may not help or assist with your job, therefore will not be charged for their time on site. If our apprentice is billable and saves your job time for the tradesman and is an advantage, there will be a labour rate applied. Here at Duncan’s Plumbing Heating and Air Conditioning, we value our apprentices as they are an essential part of the business and growth of this trade.

If our apprentices are not billable from time to time, our general costs will increase significantly.

To benefit the consumer, we operate between 7:00 am to 5:00 pm five days a week.

Our office is open 8:00 am to 2:00 pm on Saturdays.

Types of jobs require additional equipment, we can allow for:

CCTV survey camera hire

Pressure test equipment hire

Access equipment hire

Locating equipment hire

Our reports are fully processed with appropriate photos, conclusions or a course of action to take place.

Our quotes, if accepted, are appropriately booked in to suit your requirements with the expectation of product equipment availability. We request a 50% deposit and payment of the balance after the completion of work.