We have a skilled team of plumbers and drainers, including the owner, Jason Duncan, apprentices, and trades assistants. The office staff is comprised of Lyn who manages the tradesmen’s work load, manage the bookings & provide customer service. Alan manages the finances, stock control, ordering & admin support, and Kym and Chris provide admin support & invoicing. Our vehicles carry the majority of material required to carry out just about any job, while our workshop has facilities to test products for faults in our test bay. Our tradesmen in the field are in constant contact through mobile phone coverage and an internet based SMS service, through which their jobs are scheduled by the office and managed by a state-of-the-art custom built database specifically designed for our business.
Our general operating hours with our standard day rate for billing purposes is from 7:30am until the tradesmen finish at 4:00pm. We offer a slightly more expensive service call for jobs booked after 4:00pm providing the tradesmen have not finished for the day, and also offer an after hours emergency service for those urgent repairs. Penalty rates apply to avail this service.
We are licensed in NSW and ACT and our maintenance services include all plumbing and drainage, including drain cleaning with an electric eel or specialised high pressure hydrojet, state-of-the-art closed circuit television colour camera for drain diagnosis including location. Other services include gas and electric appliance installation, hot water system supply and installation including storage and continuous flow units and servicing of all brands, tapware & toilet repairs and installations, back flow prevention testing, thermostatic mixing valve servicing, all gas fitting including installations, certifying, repairs and servicing of all gas units including wall furnaces, some room and ducted gas heater servicing (except if under warranty, we recommend an approved service agent).
If you would like to know anything further about our services or what we can offer, please don’t hesitate to contact the office at any time to discuss your requirements.
DUNCAN’S PLUMBING SERVICE PTY LTD